Frequently Asked Questions

Yes, it is possible to return purchased profile accessories.
However, please note that aluminum profiles cut to custom dimensions are not eligible for return, as they are manufactured according to the customer's specifications.

Thank you for your understanding, and feel free to contact us if you have any questions.

The minimum thread length for M6, M8, and M12 is 30 mm.

Yes, in most cases, it is possible to cancel an order before it is shipped.
However, please note that we cannot always guarantee this, especially for orders that are already prepared for dispatch.

Orders that include aluminum profiles up to 2.5 meters in length are usually prepared and shipped within 2–6 business days.
Accessories available in stock are typically dispatched within 1–2 business days from the date of order.

For profiles longer than 2.5 meters, special transport is required, which may extend the delivery time.
If you need faster delivery, please contact us – we’ll do our best to deliver your order on time.

Our shipments are handled based on the type and dimensions of the ordered products – to ensure the highest level of service.
Below are our standard delivery methods:

📦 Parcels up to 2.5 m – delivered by UPS courier service
🚛 Products over 2.5 m in length or weighing more than 60 kg – shipped via a freight company, e.g., Hellmann

📦 Click below to view details about 💰 shipping costs ⬇️

 Shipping costs

We understand your concerns about shipping costs. It’s important to know that delivery charges are typically influenced by several factors that affect the entire logistics process.
Here are some reasons why shipping costs may seem relatively high:

Product Size and Weight:
When ordering larger or heavier items, additional protective packaging and/or larger delivery vehicles are often required, which increases shipping costs.

Shipment Protection:
To ensure that your products arrive in perfect condition, we use the best available packaging and protection methods, which may add to the cost.

Remote Location:
If your delivery address is far from a logistics hub or warehouse, the cost of transportation may be higher due to the longer travel distance.

International Shipping:
Shipping abroad generally involves higher costs than domestic delivery, due to greater distances and customs handling.

Carrier Fees:
Shipping costs also depend on rates set by courier and transport companies, which can vary depending on the provider.

While shipping fees may appear high, it's important to understand that our goal is to deliver your order in the best condition and on time.
If you have questions about delivery costs, we encourage you to contact our customer service or explore available shipping options that may be more cost-effective based on your needs.

No, our logo is only on the images on the website. The products we deliver are without logo.

Yes, that is possible. You can send an email with a sketch or a 3D .step file.